Welcome to VOW. Please read this agreement carefully before using the VOW website or downloading our application on your smartphone. By accessing the website or the app, you agree to be bound by the terms and conditions below which are governed by “Innate Enterprise Private Limited”, and may be updated and amended from time to time without any prior notice. If you do not agree to these terms and conditions, you should not access or use VOW services. Should you have any questions or wish to clarify the meaning of any of these Terms and Conditions, please write us at vow@vowcabs.com.

Terms & Conditions

You acknowledge that VOW does not provide transportation or logistics services or function as a transportation carrier. VOW services may be used by you to request and schedule transportation or logistics services with third party providers, but you agree that VOW has no responsibility or liability to you related to any transportation or logistics provided to you by third party providers through the use of the services other than as expressly set forth in these terms.

VOW does not guarantee the suitability, safety or ability of third party providers. It is solely your responsibility to determine if a third party provider will meet your needs and expectations. VOW will not participate in disputes between you and a third party provider. By using the services, you acknowledge that you may be exposed to situations involving third party providers that are potentially unsafe, offensive, harmful to minors, or otherwise objectionable, and that use of third party providers arranged or scheduled using the services is at your own risk and judgment. VOW shall not have any liability arising from or in any way related to your transactions or relationship with third party providers.

Service & Liability

VOW is only an aggregator for taxis and does not have its own taxi fleet. VOW is a technology platform that connects customers with taxi drivers from different operators through its mobile app, call center and the website. Any taxi request received, either through the VOW website or the mobile app or call to call center, is sent to all nearest drivers in your area who are third party taxi operators who are availing VOW services. We pride ourselves on prompt, efficient and courteous service and do all we can to anticipate and avoid problems. However, the taxi service may be affected by weather, road conditions, road construction, mechanical failure, taxi availability and occasional misunderstandings as to directions and location by the taxi driver.

We make no warranty or guarantee concerning the accuracy or reliability of the content at this site or other sites to which we link. Any unauthorized downloading and distribution of any copyrighted material from this site or sites, to which we link, without copyright owner's permissions, is strictly prohibited.

VOW cannot be held responsible for consequences, costs or damages for missed flights/trains/busses or appointments due to any delay in service. The customer shall make an alternate arrangement in case the cab has not reached the pickup location at the requested time.

You will be responsible for your valuable items and luggage. In case you forget any item in the cab, you shall immediately inform us at vow@vowcabs.com. We will try our best to locate the reported lost item but will not be responsible if the item is not found.

Your Use of The Service

You can use VOW services if you agree and promise that all information and details provided by you to us on our website or on our mobile app are true, accurate and up-to-date in all respects and at all times.

You will not use VOW for any unlawful purpose; in any way that interrupts, damages, impairs or renders VOW less efficient; to transfer files that contain viruses, Trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services.

You will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.

You will not copy, or distribute the Application or other VOW Content without written permission from VOW.

You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application or Service.

VOW reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above terms and conditions.

Payment & Charges

You shall pay the charges in accordance to the kilometers displayed in Taxi Fare Meter.

The rates that apply for the transportation services by VOW can be found on the VOW website and through the Application. These may be modified or updated by VOW from time to time, without any prior notice. It is your own responsibility to remain informed and understand the fare before you make the booking.

You agree that you will pay all the charges for availing transportation services by VOW and the charges including the convenience fee, waiting charges, additional night surcharge, parking charge and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services, without any demur or protest. The toll charges will be payable by customer as applicable, only when the customer is travelling in Taxi & crosses the toll post, without any demur or protest.

The only accepted mode of payment is cash.

You may ask for the trip receipt from the driver. In case the driver does not give you the trip receipt you can also request a digital copy by writing to us at vow@vowcabs.com

Confirmation & Cancellation of the Booking

Your booking will be confirmed as soon as a third party transport provider / driver will accept the taxi request placed by you; we would provide you the cab details through a notification if you booked the taxi through the app or via SMS/Email if the booking was done through the website. In case no one accepts your booking, we shall notify you via SMS/EMAIL/PUSH NOTIFICATIONS.

It is your responsibility to check the confirmation push notification/SMS/email carefully and inform us at vow@vowcabs.com if there is any error in the booking data.

VOW will not be liable in case a booking confirmation push notification/SMS/email gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc.

The Company is entitled to cancel/terminate the cab bookings done by a particular customer, with or without prior notice.

You may cancel your booking any time before your requested pickup time. But if the driver has reached your pickup location at your given pickup time, minimum charge of the selected cab will be payable as cancellation fee.

Communication Policy

By accepting the terms and conditions the customer accepts that VOW may send the alerts via SMS/EMAIL/PUSH NOTIFICATIONS regarding the booking confirmation/cancellation on the mobile/email provided by the customer and may send marketing SMS/Email regarding VOW.

While making a booking through the VOW app, a message will be sent from your mobile number and you will be charged as per the standard text message rate according to your tariff.

The customer agrees and understands that he might receive calls from the taxi driver or the VOW employees even in odd hours regarding any clarification that might be required regarding your booking or to understand the directions to your pickup location or for the feedback regarding the service.

Responsibilities of a Customer

Smoking or consuming any kind of intoxicants inside the Taxi is not permitted. The Driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver.

You shall not litter the Taxi. You shall not damage, soil or temper any equipment, interior or exterior (Technically or Non-Technically).

You shall not ask the driver to break any traffic/RTO/Police or city government rules. All the drivers have right to refuse any such request and register a complaint against you. Only 4 passengers are allowed in one taxi. You shall not ask the driver to allow to board more than 4 passengers per trip.

Boarding the cab more than 10 minutes after stipulated pickup time will attract waiting charges and customer agrees to pay those which are mentioned on the website and the app.

A customer cannot pressurize the driver to overload the boot space/trunk/roof of the taxi with luggage.

Indemnity

The Customer undertakes and agrees to indemnify VOW ("The Company"), and keep the VOW indemnified from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which we may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of Services and shall pay such sums on demand.

Copyright

All intellectual property rights subsisting in the contents of this website belong to The Company and/or the respective third party proprietors identified in this website. These works on this site are protected by copyright laws and/or other laws. Therefore, no part of parts hereof may be reproduced, broadcast or transmitted in any manner of by any means or stored in an information retrieval system without the written permission of The Company.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and VOW with respect to access to and use of the website or mobile applications and the Services offered by VOW, superseding any prior written or oral agreements in relation to the same subject matter herein.

Disclaimer

The Company shall have the right at any time to change or modify the terms and conditions applicable to the Customers use of this website, or any part thereof, or to impose new conditions, including but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon posting of such changes on this website. Any use of this website by the Customer after such posting shall be deemed to constitute acceptance by the Customer of such changes, modifications or additions.

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